Refund Policy

Last updated: 9/22/2025

Our Refund Philosophy

We believe in being transparent about our refund policy. Since Creacourses provides digital credits that give you immediate access to AI-powered content creation, our general policy is that all credit purchases are final. However, we're reasonable people and will work with you in exceptional circumstances.

Why Credits Are Non-Refundable

Immediate Value Delivery: When you purchase credits, you get instant access to our AI tools. Unlike physical products, digital credits provide immediate value that can't be "returned."

How Our Credit System Works

  • • Free Starter: 1 credit to try our platform (no payment required)
  • • Pro Creator Pack: $29 for 15 credits
  • • Credits are consumed when you generate AI content
  • • Once used, credits have provided their full value

Exceptional Circumstances

While our general policy is no refunds, we will consider refunds in these situations:

Technical Issues

  • • Double billing or payment processing errors
  • • Credits not delivered due to system failure
  • • Prolonged service outages that prevent credit usage
  • • Major technical issues that prevent AI content generation

Legal Requirements

  • • Required by federal or state law
  • • Credit card chargeback protection requirements
  • • Consumer protection regulations

Our Discretion

In rare cases where we believe it's the right thing to do, we may offer refunds or credit adjustments at our discretion.

What's NOT Refundable

These situations typically don't qualify for refunds:

  • • Change of mind: Deciding you don't need the credits anymore
  • • Unused credits: Having credits left that you choose not to use
  • • AI content quality: Being unsatisfied with AI-generated results (you can always regenerate)
  • • Learning curve: Finding the platform harder to use than expected
  • • Feature changes: Updates to how credits work or new pricing
  • • Business changes: No longer needing course creation tools

Before You Purchase

To avoid disappointment, we recommend:

  • • Try the free credit first: Use your free starter credit to test our platform
  • • Read our feature descriptions: Understand what our AI tools can and can't do
  • • Check system requirements: Ensure your device/browser is compatible
  • • Contact support: Ask questions before purchasing if you're unsure

Credit Expiration

When Credits Expire

  • • Active accounts: Credits never expire
  • • Closed accounts: Credits are forfeited when you delete your account
  • • Inactive accounts: After 2+ years of no login, we may close dormant accounts

Important: If you're planning to take a break from using Creacourses, your credits will be waiting when you return—just don't delete your account.

How to Request a Refund

If you believe you have grounds for a refund under our policy:

Step 1: Contact Us Quickly

Contact us within 7 days of your purchase for the fastest resolution.

Step 2: Provide Details

  • • Your account email address
  • • Purchase date and amount
  • • Specific reason for the refund request
  • • Any error messages or screenshots

Step 3: Wait for Review

We'll review your request within 3-5 business days and respond with our decision.

Refund Processing

If your refund is approved:

  • • Processing time: 3-5 business days to initiate
  • • Bank processing: 5-10 business days to appear in your account
  • • Refund method: Original payment method only
  • • Partial refunds: May apply if some credits were used

Contact Information

Have questions about refunds or need to request one?

Email: support@creacourses.com

Subject Line: "Refund Request" or "Billing Question"

Response Time: Within 24 hours on business days

We're committed to resolving billing issues fairly and quickly. Even if you don't qualify for a refund, we'll try to find other ways to help.

Policy Updates

We may update this refund policy occasionally to reflect changes in our service or legal requirements. Changes will be posted here with an updated date. Significant changes will be announced to users in advance.